About Ping Chicago
A dependable IT team for Chicago businesses, without the cost of building one in-house.
What You Get From Ping Chicago
Ping Chicago looks after the technology of offices across Chicago and the suburbs: the help desk your staff call, the security that protects your data, the backups that bring you back after a bad day and the network that keeps everything connected.
Instead of juggling vendors, you get one team, one monthly fee per user and one place to ask. Most support happens remotely within minutes, and a technician comes on-site when hardware, Wi-Fi or cabling needs hands-on work. See how managed IT services work.
Who Ping Chicago Works With
Most clients have between 5 and 150 employees: law and CPA firms in the Loop, medical and dental practices on the North Side, agencies in River North, logistics companies near O’Hare and growing teams in the West Loop and the suburbs.
How Working Together Looks
- A free IT assessment and written summary before you commit
- A written per-user quote that lists what is included
- One named contact who knows your office
- Monthly reports in plain English
- Documentation that stays yours, whatever happens
Our Editorial Standards
The guides on the Ping Chicago blog are written by our editorial team together with working technicians. They are based on real support work, checked before publishing and updated when tools, prices or rules change.
Reid Callahan
Editorial Director
Reid leads the Ping Chicago editorial team and works with our technicians to turn real support tickets, office moves and security reviews into plain-English guides for Chicago business owners. Born and raised in Chicago, he has spent more than 15 years in IT services, starting on the help desk and later running support and network projects for law firms, medical practices and manufacturers from the Loop to the western suburbs. He holds Microsoft 365 and CompTIA Security+ certifications and has helped hundreds of local offices move to the cloud. Today he focuses on how AI tools like Microsoft Copilot can save small teams time without putting company data at risk, and every guide he writes is checked by a working technician before it goes live.
Get in Touch
Email hello@pingchicago.com or request a free IT assessment and you get an instant reply.
See Where Your IT Stands Before You Commit
A free assessment shows what works, what is risky and what it would cost to fix.