Terms and Conditions
Effective date: November 11, 2026
These Terms and Conditions (the “Terms”) govern your use of pingchicago.com (the “Website”), operated by Ping Chicago (“Ping Chicago,” “we,” “us” or “our”). Please read them carefully. Our Privacy Policy explains how we handle personal information and forms part of these Terms.
1. Acceptance of These Terms
By using the Website or submitting a request through it, you agree to these Terms. If you use the Website on behalf of a company or other organization, you confirm that you are authorized to accept these Terms for it. If you do not agree, please do not use the Website. You must be at least 18 years old to submit a request.
2. What Ping Chicago Does
Ping Chicago publishes information about IT support and managed IT services for businesses in the Chicago area and connects businesses that request help with a qualified local IT service provider. Using the Website and requesting an assessment is free.
3. Free IT Assessment
The free IT assessment is a no-obligation review of your current IT setup, which may take place remotely or at your office. It ends with a written summary and, where appropriate, a quote. Requesting or receiving an assessment does not create a contract for IT services and does not oblige you to buy anything. We may decline or delay a request, for example if it falls outside our service area or the information provided is incomplete.
An assessment is a point-in-time review based on the information and access available. It is not a full security audit, penetration test, legal compliance review or guarantee that your systems are free of problems.
4. Services by Local Partners
IT assessments and any IT services you decide to buy are performed by independent IT service providers in the Chicago area that work with Ping Chicago (“Service Partners”). Any paid IT services are provided only under a separate written agreement between you and the Service Partner, which sets out the scope, price, service levels, responsibilities and liability for those services. If that agreement conflicts with these Terms, that agreement controls for the services it covers.
Service Partners are independent businesses and not employees or agents of Ping Chicago. Ping Chicago is not a party to your services agreement and is not responsible for the performance of the services, except where the law requires otherwise. If you have a concern about a Service Partner, let us know at hello@pingchicago.com and we will try to help resolve it.
5. Information on the Website
Articles, guides, checklists, calculators and other content on the Website are general information for business owners. They are not legal, compliance, financial, tax or other professional advice, and they may not fit your specific situation. Mentions of laws such as HIPAA, the Illinois Biometric Information Privacy Act or data breach notification laws are general summaries, not legal advice. Please consult a qualified professional before acting on them.
We try to keep content accurate and current, but we do not guarantee that it is complete, error-free or up to date, and we may change or remove it at any time without notice.
6. Prices & Estimates
Prices, price ranges, salary figures, calculator results and sample budgets on the Website are typical market estimates for illustration only. They are not offers or quotes. Your actual price depends on your users, devices, systems and requirements and is set only in a written quote from a Service Partner.
7. Reviews & Results
Client reviews and examples describe the experiences of individual businesses. Results depend on each office’s setup and circumstances, and your results may differ. Response times and similar figures describe typical or average performance, not a guarantee, unless they are written into your services agreement.
8. Acceptable Use
You agree not to:
- Submit false, misleading or someone else’s information, or requests on behalf of an organization you are not authorized to represent.
- Use the Website for any unlawful purpose or in a way that infringes the rights of others.
- Send spam, malware or harmful code, or attempt to gain unauthorized access to the Website or its systems.
- Scrape, copy or harvest content or data from the Website by automated means, except for standard search engine indexing.
- Interfere with the security or normal operation of the Website.
9. Intellectual Property
The Website and its content, including text, graphics, icons, illustrations, the Ping Chicago name and logo, and the selection and arrangement of content, are owned by or licensed to Ping Chicago and protected by intellectual property laws. You may view and print pages for your own internal, non-commercial use. Any other copying, distribution or use requires our prior written permission. Other names and trademarks mentioned on the Website, such as Microsoft 365, belong to their respective owners and are used only to describe products, without implying endorsement.
10. Your Submissions
You are responsible for the information you submit and confirm that it is accurate and that you are allowed to share it. Do not submit passwords, financial account numbers or other sensitive data through the Website. If you send us feedback or suggestions, we may use them without obligation to you.
11. Third-Party Links
The Website may link to third-party websites, such as government resources or software vendors. We do not control and are not responsible for their content, products or privacy practices. A link does not mean that we endorse the linked site.
12. Disclaimer of Warranties
The Website and its content are provided “as is” and “as available.” To the fullest extent permitted by law, Ping Chicago disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Website will be uninterrupted, secure or free of errors or harmful components.
13. Limitation of Liability
To the fullest extent permitted by law, Ping Chicago will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or business opportunities, arising from or related to your use of the Website, its content or any assessment or services provided by a Service Partner. Our total liability for any claim arising from or related to the Website or these Terms is limited to one hundred U.S. dollars (US$100).
Some jurisdictions do not allow certain limitations of liability, so some of these limits may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, gross negligence or willful misconduct.
14. Indemnification
You agree to indemnify and hold harmless Ping Chicago from claims, damages and expenses, including reasonable attorneys’ fees, arising from your breach of these Terms or your misuse of the Website.
15. Governing Law & Disputes
These Terms are governed by the laws of the State of Illinois, without regard to its conflict of law rules. Before starting any formal proceeding, you agree to contact us at hello@pingchicago.com and try to resolve the dispute informally for at least 30 days. Any dispute that is not resolved will be brought exclusively in the state or federal courts located in Cook County, Illinois, and both parties consent to the jurisdiction of those courts. If you are a consumer, this does not take away any protection you have under the mandatory laws of the place where you live.
16. General Terms
Changes: we may update these Terms from time to time. The effective date at the top shows the latest version, and changes apply from that date. Continuing to use the Website means you accept the updated Terms.
Electronic communications: you agree that we may communicate with you electronically, and that electronic notices meet any requirement that communications be in writing.
Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
No waiver: our failure to enforce a provision is not a waiver of our right to do so later.
Assignment: we may transfer our rights and obligations under these Terms in connection with a merger, acquisition or sale of our business. You may not transfer yours without our written consent.
Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and Ping Chicago about the Website. Paid IT services are governed by your separate agreement with the Service Partner.
17. Contact
Questions about these Terms can be sent to Ping Chicago at hello@pingchicago.com.