Managed IT & Support
Cybersecurity
Cloud, Backup & Network
Every phone, tablet and laptop that touches your email and files gets enrolled, secured and tracked from one console, so a lost device on the Blue Line never becomes a data breach.
Get a Free IT AssessmentYour staff read email on phones, sign contracts on tablets and work from laptops at home, on trains and in client lobbies. Each of those devices holds company data. Mobile device management, or MDM, is the system that lets you see those devices, set basic security rules and act fast when something goes wrong.
In practice, MDM means every device is enrolled before it gets access to your email, files or apps. A passcode is required. Storage is encrypted. Updates are pushed on a schedule. If a phone is stolen or an employee leaves, you can remove company data without touching the rest of the device. Nobody has to chase a laptop by email.
This matters in Chicago because your people move. They commute from the suburbs, work from the Loop one day and a client site in Schaumburg the next, and travel through O’Hare often. A device left in a rideshare or on the Metra is not rare. With MDM in place, that is a ten minute problem instead of a reportable incident.
Most small and mid-size offices let staff use whatever phone they own for work. That feels easy until someone asks who has access to client files, which phones are out of date, and what happens when an employee quits. Without MDM, nobody can answer those questions with confidence.
A managed approach gives you one clear list of devices, one set of rules and one person to call. Staff keep using the phones they like. You keep control of company data. Chicago winters are hard on devices, and so are commutes, so replacements and lost phones come up often. A repeatable process saves time every time.
Everything below is part of one monthly plan. Pick a topic to see what is handled for you and how it works in a Chicago office.
We enroll company phones, tablets and laptops into one management console. Apple and Android devices both work. Setup can be done in person, by mail or remotely, so remote staff in Naperville or Evanston are covered as easily as people in the Loop.
Company-owned devices can arrive preconfigured with email, Wi-Fi, VPN and apps already in place. Employees sign in and start working. That removes the long first-day setup and the guesswork about which settings are required.
Policies set the basics: a passcode, full disk encryption, automatic screen lock and a minimum software version. Devices that fall short can be blocked from email and files until they are fixed. Rules are written in plain terms, not buried in settings.
You choose how strict to be. A finance team may need tighter controls than a sales team. Policies can differ by group, so no one is slowed down more than necessary, and everyone meets the same baseline.
Many employees prefer one phone for everything. MDM can keep work apps and files in a protected container. Your data stays separate from photos, texts and personal apps, and staff keep their privacy.
If someone leaves, only the work side is removed. Nothing personal is touched. This usually earns more cooperation than demanding that people carry two phones, and it keeps your documents out of personal cloud storage.
When a device is lost, speed matters. We can lock it, show its last known location and wipe it remotely. A single call to our team starts that process, whether the phone was left at a restaurant in West Loop or on a train.
We also log what happened and what data was on the device. That record helps you decide whether anything further is needed. Having the steps ready beforehand keeps a stressful moment short and calm.
Devices have a life. We help you plan purchases, track warranty dates and replace aging hardware before it fails. Spare devices can be staged so a broken phone is swapped quickly instead of causing a week of lost work.
When a device reaches the end of its use, data is wiped and verified before it leaves your hands. Old laptops and phones are a common source of leaked data. A clean exit process closes that gap.
Plenty of companies can fix a laptop. These are the three reasons clients mention most when they explain why they picked Ping Chicago.
Your technicians know how Loop high-rises handle building access, why basement server closets flood in summer storms and how long it really takes to reach Oak Brook at 4 p.m. That local knowledge turns into faster, calmer fixes.
Your network, devices and backups are watched around the clock. Most issues are caught and fixed before anyone in your office notices, and the rest are explained to you in plain English.
You get a written per-user quote after a free assessment, with every included service listed. No hourly surprises, no emergency rates and no fine print about what counts as extra.
Your team might work in a Loop tower, a Fulton Market office or a clinic in Evanston. Managed devices follow your people wherever they sign in.
Most Loop offices share a building’s internet riser, wiring closets and security desk. Managed IT here means working with property management on access and cabling, keeping remote access stable for commuters and scheduling after-hours work around building rules.
Creative agencies need fast Wi-Fi for large files and constant video calls, while medical offices near Northwestern Memorial need HIPAA-ready systems. Both get the same help desk, with security matched to the data they store.
Dental and medical practices, therapists and small firms run on a few critical systems: scheduling, imaging and billing. Managed IT keeps them patched, backed up and running before the first appointment of the day.
Point-of-sale systems, guest Wi-Fi and a handful of laptops can still take a shop offline. Managed IT separates guest and business networks and keeps payment systems updated and monitored.
Event, hospitality and professional offices near McCormick Place deal with seasonal rushes. Managed IT scales support around busy weeks and keeps shared and public spaces secure.
Practices and offices in Evanston and Skokie get the same remote help desk as downtown clients, with on-site visits scheduled for hardware, cabling and network work.
Logistics and distribution businesses near O’Hare run warehouses, scanners and shipping systems around the clock. Managed IT monitors those networks 24/7 and plans updates outside shift changes.
Many companies in Oak Brook, Naperville and Schaumburg run a suburban headquarters with a city branch. Managed IT connects both sites securely and supports staff at either location.
Many offices start with no control and add rules only after a scare. This comparison shows what each approach looks like day to day.
| Topic | Ping Chicago | DIY MDM Tools | No Device Control |
|---|---|---|---|
| Setup | Done for you, device by device | You configure every setting yourself | Staff set up their own phones |
| Lost device | Locked or wiped within minutes | Works only if you know the steps | Data stays on the phone |
| Personal phones | Work data kept in a separate container | Possible, but easy to misconfigure | Mixed with personal data |
| New hire setup | Ready on day one | Depends on who has time | Hours of manual setup |
| Monthly cost | Flat fee per device | License fees plus your time | No fee, but hidden risk |
| Reporting | Clear device list & policy summary | Reports exist, rarely reviewed | None |
| Support | Help desk answers device questions | Vendor forum or ticket queue | Employees fend for themselves |
Device problems stop being surprises and become routine tasks with a clear owner.
A missing phone can be locked or wiped before anyone opens your email.
You see every phone, tablet and laptop in use, who has it and how old it is.
New staff receive a device that is ready to work on their first morning.
Passcode, encryption and update rules are documented and easy to show.
Different teams carry different data, so device rules should fit the work being done.
Phones and tablets that touch patient information need encryption, screen locks and fast remote wipe.
Law FirmsAttorneys read privileged email on the go, so devices need strict access rules and quick removal on loss.
Financial ServicesAdvisors travel with client data, and device controls help you show consistent protection.
Construction CompaniesField crews use rugged phones and tablets on job sites, and each needs apps, updates and tracking.
Our old provider took a day to answer. Now a typical ticket is closed in about 12 minutes, and password resets happen while I’m still on the phone. Our staff stopped complaining about IT within the first month, which never happened before.
We were nervous about changing providers with deadlines ahead. The whole move took three weeks, email and files kept working throughout, and every login and device was documented. Not one person missed a day of work because of it.
We used to get surprise invoices every time something broke. Now it’s one predictable monthly bill, and problems get flagged before we notice them. Planning our IT budget takes five minutes instead of an argument with the owner.
After a free assessment, you get a written quote with a per-device price, what is included and what is not. No pressure.
Mobile device management is a system that enrolls phones, tablets and laptops, applies security rules and lets you lock or wipe them remotely. It gives you one view of every device that touches your business email, files and apps.
Most Chicago businesses pay a flat monthly fee per device, typically a few dollars to under twenty depending on features and support. Pricing usually drops with more devices. A free assessment gives you a written, per-device number.
Yes. Work apps and data can live in a separate protected area on a personal phone. You control only that area. Photos, texts and personal apps stay private, and only company data is removed when someone leaves.
You call us, and we lock the device, check its last known location and wipe company data if needed. Most of this takes minutes. We also keep a record of the incident so you know what was on the phone.
Yes. It works on iPhone, iPad, Android phones and tablets, plus Windows and Mac computers. Features vary slightly by platform, but passcodes, encryption, app control and remote wipe are available on all major devices.
Small teams are often fully enrolled in a week or two. Larger groups take a little longer because each person has to confirm their device. We stagger enrollment so no one loses a day of work.
No. MDM runs quietly in the background and uses very little battery or data. Staff mostly notice that email and apps are set up for them. Updates are pushed at times that avoid the middle of the workday.
Not by default. Location lookup is typically used only for lost or stolen company devices. On personal phones, we do not see personal data or location. We set clear rules so staff know what is and is not visible.
Microsoft 365 includes some device controls, but they need to be configured and monitored. We can use the tools you already own where possible and fill in gaps. This often saves license cost and avoids overlap.
It helps. Many rules for protected data expect encryption, access control and a way to remove data from lost devices. MDM provides those and documents them. It does not replace a full compliance review, but it is a solid piece.
Need something slightly different? These services cover the same ground from another angle.
A free assessment shows what is enrolled, what is not and what it would cost to cover every device.