Managed IT & Support
Cybersecurity
Cloud, Backup & Network
Your phones run over your internet connection, set up and supported by one local team. You get clear calls, simple controls and a monthly fee you can plan around, with help close by across Chicago and the suburbs.
Get a Free IT AssessmentVoIP means your business phones work over the internet instead of old copper lines. You still get a main number, extensions, voicemail and a receptionist menu. The difference is that calls travel the same way your email does. That makes phones easier to change, easier to move and usually cheaper to run than a traditional phone company contract.
Plenty of Chicago offices still pay for lines they barely use. A small firm in a Loop high-rise may carry a phone bill built around a ten-year-old system. VoIP lets you pay per user, add a person in minutes and take your desk phone number to a laptop or cell phone. When a snowstorm keeps half your staff home, calls simply follow them.
The service is only as good as the setup behind it. Voice needs a healthy network, the right router settings and enough bandwidth for calls and everything else. We plan for that first. You get a design built around how your team answers calls, who covers which line and what happens after hours. Then phones are installed, tested and supported, so you are not chasing a vendor when something sounds wrong.
Chicago businesses are rarely in one place. You may have a front desk in River North, a manager in Naperville and a salesperson on the road. VoIP treats all of them as one phone system. Calls ring where people are, and your customers hear the same greeting no matter who picks up. That is hard to do with older phone lines without expensive hardware.
Cost control matters too. Legacy phone service often hides charges for extra lines, long distance and moves. With VoIP, most businesses pay a flat price per user, and you can see exactly what you are buying. When your team grows or shrinks, the bill follows. Local support means that when a phone fails or a call drops, someone who knows your setup fixes it quickly.
Everything below is part of one monthly plan. Pick a topic to see what is handled for you and how it works in a Chicago office.
Before anything is installed, we map how your calls work today. Who answers the main line? Which calls go to voicemail? Who needs a desk phone, and who prefers an app? You get a plan that fits your office, not a generic template.
Then we configure extensions, ring groups, hold music and your greeting menu. Desk phones are labeled and tested at each desk. Staff get a short walkthrough so they know how to transfer, park and conference a call on day one.
If your staff already live in Teams, calling can live there too. Your office number rings inside the same app they use for chat and meetings. That means one place to make calls, share files and join video calls.
We handle licensing, calling plans and number setup. We also check that headsets, desk phones and the Teams app work together. You avoid the common problem of buying licenses that never get fully turned on.
Most call quality problems start with the network, not the phone. Old switches, a crowded router or weak Wi-Fi can make a voice sound choppy. We test your setup before any phones go live.
Where needed, we prioritize voice traffic, adjust router settings and fix weak spots. If your office needs new cabling or better Wi-Fi, we tell you what is needed and what it will cost before work starts.
A phone system that fails is a business that cannot hear its customers. When something sounds off, you reach a person who already knows your setup, not a call center reading from a script.
We handle changes too. Moving a desk, adding a hunt group or updating holiday greetings is a quick request, not a project. Most small updates are done the same business day.
You get a written quote that lists users, devices, calling features and any one-time setup. There is no guessing about what you will pay each month. If a feature costs extra, we say so up front.
We also review your current phone bills to show what you may save and what you might lose by switching. If your existing system still makes sense, we will tell you plainly.
Plenty of companies can fix a laptop. These are the three reasons clients mention most when they explain why they picked Ping Chicago.
Your technicians know how Loop high-rises handle building access, why basement server closets flood in summer storms and how long it really takes to reach Oak Brook at 4 p.m. That local knowledge turns into faster, calmer fixes.
Your network, devices and backups are watched around the clock. Most issues are caught and fixed before anyone in your office notices, and the rest are explained to you in plain English.
You get a written per-user quote after a free assessment, with every included service listed. No hourly surprises, no emergency rates and no fine print about what counts as extra.
A Loop high-rise, a Fulton Market studio and a clinic in Evanston all need phones that work, but the setup differs. We plan around your building, your internet and your hours.
Most Loop offices share a building’s internet riser, wiring closets and security desk. Managed IT here means working with property management on access and cabling, keeping remote access stable for commuters and scheduling after-hours work around building rules.
Creative agencies need fast Wi-Fi for large files and constant video calls, while medical offices near Northwestern Memorial need HIPAA-ready systems. Both get the same help desk, with security matched to the data they store.
Teams here grow fast, so new hires need laptops, accounts and access on their first day. Managed IT keeps onboarding repeatable and the network ready for the next floor or the next office.
Point-of-sale systems, guest Wi-Fi and a handful of laptops can still take a shop offline. Managed IT separates guest and business networks and keeps payment systems updated and monitored.
Event, hospitality and professional offices near McCormick Place deal with seasonal rushes. Managed IT scales support around busy weeks and keeps shared and public spaces secure.
Practices and offices in Evanston and Skokie get the same remote help desk as downtown clients, with on-site visits scheduled for hardware, cabling and network work.
Logistics and distribution businesses near O’Hare run warehouses, scanners and shipping systems around the clock. Managed IT monitors those networks 24/7 and plans updates outside shift changes.
Many companies in Oak Brook, Naperville and Schaumburg run a suburban headquarters with a city branch. Managed IT connects both sites securely and supports staff at either location.
Each option can work, depending on your size and how much support you want. This table shows how they compare for a typical Chicago office.
| Topic | Ping Chicago | Traditional Phone Company | DIY Consumer Phone App |
|---|---|---|---|
| Monthly cost | Flat fee per user | Per line plus long distance & fees | Low, but limited business features |
| Setup | Planned, installed & tested | Technician visit, slower changes | You set it up yourself |
| Call quality | Network tested & tuned | Stable, but tied to old lines | Depends on your own network |
| Adding or moving staff | Done in minutes by request | Service call, often days | You do it, if it allows it |
| Remote & mobile calling | Desk, laptop & phone apps | Limited or extra cost | Usually mobile only |
| Support | Local team knows your setup | Phone company call center | Online help articles |
| If internet goes down | Calls can forward to cell phones | Lines usually keep working | Calls stop until internet returns |
The goal is a phone system your team stops thinking about because it just works.
Your network is tested and tuned so voices stay crisp, even on busy days.
You pay one monthly fee per user instead of stacking lines & fees.
Adding a new hire or a new office takes minutes, not a service call.
If your internet drops, calls can forward to cell phones automatically.
Phones connect to almost everything else in your office, so these related services often go together.
Desk phones, receptionist menus & extensions designed for how your office answers calls.
Teams Phone SystemCalling built into Microsoft Teams so one app handles chat, meetings & calls.
Network SupportA healthy network that keeps calls clear for your whole team.
IT Help DeskFast help when a phone, headset or app stops working.
Our old provider took a day to answer. Now a typical ticket is closed in about 12 minutes, and password resets happen while I’m still on the phone. Our staff stopped complaining about IT within the first month, which never happened before.
We were nervous about changing providers with deadlines ahead. The whole move took three weeks, email and files kept working throughout, and every login and device was documented. Not one person missed a day of work because of it.
We used to get surprise invoices every time something broke. Now it’s one predictable monthly bill, and problems get flagged before we notice them. Planning our IT budget takes five minutes instead of an argument with the owner.
After a free assessment, you get a written quote listing users, devices, features and one-time costs. No surprise fees.
VoIP stands for voice over IP. Your business phone calls travel over the internet instead of traditional phone lines. You keep your number, extensions and voicemail, but add features like mobile apps, call forwarding and easy changes without a technician visit.
Most small and mid-size businesses typically pay a flat monthly price per user, often in the range of twenty to forty dollars. Desk phones, setup and extra features can add to that. A written quote shows the full cost before you commit.
In most cases, yes. Moving an existing number to a new provider is called porting. We handle the paperwork and schedule the switch so your main line keeps working. It can take days to a couple of weeks, depending on the carrier.
Voice calls need less bandwidth than most people expect, but they need a steady connection. We test your speed, latency and Wi-Fi before installing anything. If something needs improvement, we tell you what to fix and what it costs.
Calls can be set to forward automatically to cell phones or another number. Staff can also use mobile apps on their phones. For offices where phones are critical, a backup internet connection is worth considering, and we can explain the options.
Yes. VoIP apps let staff make and receive calls on a laptop or cell phone using your business number. Customers see the same caller ID, and calls can ring at the desk, on the app or both.
Most small offices go live within two to four weeks. The timeline depends on network checks, equipment delivery and number porting. Larger offices or multiple locations take longer. You get a clear schedule before work begins.
Not always. Some older phones can be reused with adapters, but most offices get new desk phones for better quality and features. Many staff also prefer using an app and a headset. We recommend what makes sense for each person.
Yes, when the network and setup are done properly. Most problems come from weak Wi-Fi, old routers or poor configuration. With testing, call prioritization and a backup plan, VoIP is dependable for busy Chicago offices of all sizes.
Often yes. VoIP can connect with Microsoft Teams, many customer databases and common business apps. During the assessment we check what you use today and tell you what can be linked and what cannot.
Need something slightly different? These services cover the same ground from another angle.
A free assessment shows whether VoIP fits your office and what it would cost each month.