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Make and take business calls inside Microsoft Teams, with your existing numbers, desk phones where you need them and local technicians who keep the whole setup running across Chicago.
Get a Free IT AssessmentIf your staff already live in Microsoft Teams for chat and meetings, adding phone calling is a natural next step. A Teams phone system lets people place and receive real business calls from the same app on a laptop, desktop or phone. No separate softphone. No second login. One place to find a colleague, start a call or join a video meeting.
Setting it up well takes more than turning on a license. Your main number, direct lines, receptionist routing, after-hours greetings and voicemail all need to be planned first. Numbers must be ported from your current carrier without a gap in service. Desk phones, headsets and conference room devices need to be chosen and tested. Emergency calling has to show the right location for each user.
This work matters in Chicago because offices are spread out and mixed. One firm may have a floor in a Loop high-rise, a few remote staff in Oak Park or Naperville, and partners who travel to O’Hare every week. A Teams phone system follows each person, so a call to the office line reaches them wherever they are. We plan the rollout around your staff and your building, then support it after go-live.
Many Chicago businesses already pay for Microsoft 365. Phone calling can be added to that same environment, which means fewer vendors, fewer bills and fewer places for a problem to hide. When your phone and your collaboration tools sit together, one support team can look at both. That cuts the finger pointing between a phone company and an IT provider.
Call quality still depends on your network. Wi-Fi coverage, switch settings, internet circuits and firewall rules all affect how a call sounds. A good Teams phone rollout checks these first. That is especially true in older Chicago buildings, where cabling and wiring closets vary a lot from floor to floor. Fixing weak spots before launch avoids the choppy calls that make staff blame the new system.
Everything below is part of one monthly plan. Pick a topic to see what is handled for you and how it works in a Chicago office.
We start by listing your numbers, extensions, departments and who answers what. Then we design call flows for your front desk, hunt groups, auto attendants and after-hours routing. Nothing is left to guess on launch day.
We also review your licensing, since not every Microsoft 365 plan includes calling. You get a clear list of what to buy, what you already own and what each user will cost per month before any work begins.
Your main line and direct numbers took years to become familiar. We handle the porting paperwork with your current carrier and schedule the switch for a quiet time, so calls keep arriving without a gap.
Before the cutover we test inbound and outbound calls on temporary numbers. After it, we confirm every line rings where it should and keep your old service active until you are sure everything works.
A receptionist needs a desk phone with a clear display. A consultant may only need a good headset. Conference rooms need a speaker and microphone that fit the room. We recommend devices by role instead of buying the same thing for everyone.
We configure, label and test every device before it reaches your desk. Staff get a short walkthrough on transfers, voicemail and call forwarding, so the first day feels familiar instead of stressful.
Voice is sensitive to delay. We check your internet circuit, Wi-Fi coverage, switch settings and firewall rules for anything that could hurt a call. Voice traffic gets priority so a large file upload does not break a conversation.
If the check finds weak spots, we give you a short, prioritized list. Some fixes are quick settings. Others, like adding an access point or replacing a failing cable, are quoted separately so you stay in control.
Phones are the one system nobody tolerates being down. Your staff call one help desk for call quality issues, new hires, moves and voicemail problems, and we handle the carrier and Microsoft side for you.
We monitor call health, keep devices updated and adjust routing as your team changes. When someone leaves or a new person starts, the phone setup is part of the same checklist as their laptop and email.
Plenty of companies can fix a laptop. These are the three reasons clients mention most when they explain why they picked Ping Chicago.
Your technicians know how Loop high-rises handle building access, why basement server closets flood in summer storms and how long it really takes to reach Oak Brook at 4 p.m. That local knowledge turns into faster, calmer fixes.
Your network, devices and backups are watched around the clock. Most issues are caught and fixed before anyone in your office notices, and the rest are explained to you in plain English.
You get a written per-user quote after a free assessment, with every included service listed. No hourly surprises, no emergency rates and no fine print about what counts as extra.
Chicago offices run from downtown towers to storefronts and suburban office parks. Each setting changes how a phone rollout is planned.
Most Loop offices share a building’s internet riser, wiring closets and security desk. Managed IT here means working with property management on access and cabling, keeping remote access stable for commuters and scheduling after-hours work around building rules.
Creative agencies need fast Wi-Fi for large files and constant video calls, while medical offices near Northwestern Memorial need HIPAA-ready systems. Both get the same help desk, with security matched to the data they store.
Teams here grow fast, so new hires need laptops, accounts and access on their first day. Managed IT keeps onboarding repeatable and the network ready for the next floor or the next office.
Dental and medical practices, therapists and small firms run on a few critical systems: scheduling, imaging and billing. Managed IT keeps them patched, backed up and running before the first appointment of the day.
Point-of-sale systems, guest Wi-Fi and a handful of laptops can still take a shop offline. Managed IT separates guest and business networks and keeps payment systems updated and monitored.
Event, hospitality and professional offices near McCormick Place deal with seasonal rushes. Managed IT scales support around busy weeks and keeps shared and public spaces secure.
Logistics and distribution businesses near O’Hare run warehouses, scanners and shipping systems around the clock. Managed IT monitors those networks 24/7 and plans updates outside shift changes.
Many companies in Oak Brook, Naperville and Schaumburg run a suburban headquarters with a city branch. Managed IT connects both sites securely and supports staff at either location.
Each option can work. The right one depends on how your staff already work and how much you want to manage.
| Topic | Ping Chicago | Standalone VoIP Provider | Traditional Landline PBX |
|---|---|---|---|
| Where staff take calls | Inside Microsoft Teams | Separate phone app or desk phone | Desk phone only |
| Monthly cost | Per-user fee, often added to Microsoft 365 | Per-user fee, separate bill | Line fees plus equipment upkeep |
| Hybrid & remote staff | Calls follow each user on any device | Works through the provider’s app | Tied to the office |
| Setup effort | Planned & configured for you | Often handled by provider | On-site wiring & hardware |
| Support | One team for phones & IT | Phone issues only | Phone vendor, plus IT separately |
| Meetings & chat | Built into the same app | Usually a separate tool | Not included |
| Growth | Add or remove users in minutes | Add users through provider | New lines, cards & hardware |
Your staff stop switching between tools, and your calls follow people instead of desks.
Staff place, answer and transfer calls without leaving Teams.
Hybrid and traveling employees reach the same business line anywhere.
Calling sits with your Microsoft licensing instead of a separate carrier contract.
Network checks before launch catch the problems that ruin call quality.
Phone calling is one piece of a larger setup, and these related services often come with it.
Compare phone system options and find the best fit for your office size and call volume.
VoIP ServicesInternet-based calling with local support, for offices that do not use Microsoft Teams.
Microsoft 365 SupportOngoing help with the licenses, accounts and settings your Teams phone system depends on.
Commercial WiFi InstallationReliable wireless coverage so calls stay clear when staff move around the office.
Our old provider took a day to answer. Now a typical ticket is closed in about 12 minutes, and password resets happen while I’m still on the phone. Our staff stopped complaining about IT within the first month, which never happened before.
We were nervous about changing providers with deadlines ahead. The whole move took three weeks, email and files kept working throughout, and every login and device was documented. Not one person missed a day of work because of it.
We used to get surprise invoices every time something broke. Now it’s one predictable monthly bill, and problems get flagged before we notice them. Planning our IT budget takes five minutes instead of an argument with the owner.
After a free assessment, you get a written quote that lists licenses, devices, porting and support for each user.
It is business calling built into Microsoft Teams. Staff make and receive calls with real phone numbers from the Teams app on a computer or phone, or from a compatible desk phone. Calls, chat and meetings all live in one place.
In most cases, yes. Numbers can be ported from your current carrier to the new service. The process takes planning and some waiting on the carrier, so it is scheduled ahead of time to avoid any gap in service.
Not always. Many staff use a headset with a laptop. Receptionists and shared spaces often still want a desk phone. We recommend devices by role, so you only buy what each person actually needs.
Usually not by default. Calling normally needs an added license. We review what you own now and tell you exactly what to add, so there are no surprises on the first bill.
Most offices pay a monthly per-user fee on top of their Microsoft 365 license, plus one-time costs for devices and setup. Typically the total depends on user count, calling plan and hardware. A free assessment gives you a written number.
It can be, if your network is ready. Internet speed, Wi-Fi coverage and switch settings all affect calls. We check these before go-live and fix weak spots so staff do not deal with choppy audio.
A small office can often be live within a few weeks. Number porting is usually the longest step, since it depends on your current carrier. Larger or multi-office setups take longer and are planned in stages.
Calls can reroute to cell phones or another office if you set that up. We build a failover plan during design, so a circuit outage does not leave clients hearing a dead line.
Yes. Remote and hybrid staff can take business calls on the Teams app using the same number as the office. Clients see the company number, not a personal cell phone.
Your staff call one help desk for phone and IT problems. We handle the carrier and Microsoft side, keep devices updated and adjust call routing when your team changes.
Need something slightly different? These services cover the same ground from another angle.
A free assessment shows what you have, what a Teams phone system would take and what it would cost.